Freeman News

Freeman Home Care Earns Five Star Rating

March 05, 2020

Outscores Competition, State and Nation in Patient Survey Rating Results

Joplin, Mo – “I feel that communication is key to our agency’s continued success,” says Freeman Home Care Services Clinical Supervisor Jill Soper, RN, BSN, after Freeman Home Care earned a five stars in the Patient Survey Results (Patient Satisfaction) rating.  

“We all work very hard to effectively communicate with our patients and educate them about their specific disease processes, including disease management. We provide education about their medications, pain and home safety to promote the best possible outcome for each patient – every time,” says Soper.

The five-star rating was published by Medicare in the January 2020 Home Health Compare – Patient Survey Results. Patients answered a survey of four questions, and Freeman Home Care scores topped both state and national averages on each question.

“I am very pleased with our Home Health Compare – 5 Star Rating for Patient Satisfaction,” says Soper. “I am extremely proud of our entire staff. We have such a wonderful group of caring and dedicated professionals on our team who strive to follow Freeman Health System’s 5-Star Promise on a daily basis with everyone that we encounter. I think that these results speak volumes for our amazing staff, especially in this day and time.”

Patient Survey Results are as follows: 

How often the home health team gave care in a professional way – Freeman Home Care was at 93%, State of Missouri at 90%, National Average at 88%.

How well did the home health team communicate with patients – Freeman Home Care was at 91%, State of Missouri at 87%, National Average at 85%.

Did the home health team discuss medications, pain and home safety with patients – Freeman Home Care was at 91%, State of Missouri at 85%, National Average at 83%. 

How do patients rate the overall care from the home health agency – Freeman Home Care was at 93%, State of Missouri at 86%, National Average at 84%. 

Would patients recommend the home health agency to friends and family – Freeman Home Care was at 83%, State of Missouri at 81%, National Average at 78%. 

Soper adds, “Our mission is to improve the health of the communities we serve through contemporary, innovative and quality healthcare solutions in the home care setting. We work closely with patients, families and physicians to develop individualized care plans to best meet the unique needs of each patient.” 

A second and separate rating, The Quality of Patient Care rating, is taken from Outcome and Assessment Information Set (OASIS) data that is required to be sent to the State of Missouri. OASIS is the patient-specific, standardized assessment used in Medicare home healthcare to plan care, determine reimbursement and measure quality.

Media: Please contact Lisa Olliges at 417.434.3458 to request interviews. 




About Freeman Health System
Locally owned, not-for-profit and nationally recognized, Freeman Health System includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital and Ozark Center – the area’s largest provider of behavioral health services – as well as two urgent care clinics, dozens of physician clinics and a variety of specialty services. In 2019, Freeman earned dozens of individual awards for medical excellence and patient safety from CareChex®, a quality rating system that helps consumers evaluate healthcare providers. U.S. News & World Report named Freeman Health System the Best Hospital in Southwest Missouri for 2019. With more than 300 physicians on staff representing more than 70 specialties, Freeman provides cancer care, heart care, neurology and neurosurgery, orthopaedics, children’s services and women’s services. Additionally, Freeman is the only Children’s Miracle Network Hospital in a 70-mile radius. For more information, visit