Freeman News

Freeman Neosho Earns Excellence Through Insight Award

July 29, 2015

Freeman Neosho Hospital was recently recognized with an Excellence Through Insight award for Most Improved Emergency Department Experience in the Small Hospital category by HealthStream, Inc.

Neosho, Mo. – Freeman Neosho Hospital was recently recognized with an Excellence Through Insight award for Most Improved Emergency Department Experience in the Small Hospital category by HealthStream, Inc. HealthStream is an independent organization that surveys patients after they leave the hospital, then provides valuable insights into what patients think of their hospital experience, which hospital administrators and department managers can use to make improvements. 

Freeman Neosho was awarded this honor for its commitment to excellence in patient care. To qualify for an award, a hospital must have been a patient-experience-tracking client of HealthStream in 2014 and scored in the 75th percentile or higher after a minimum of 100 patients were surveyed. Freeman Neosho was chosen for receiving the highest ratings in small hospital patient experience from among HealthStream’s clients, as well as exceeding industry standards.

“We’re honored to receive HealthStream’s Excellence Through Insight Award, and I could not be prouder of our Emergency Department staff,” said Renee Denton, Freeman Neosho Hospital Chief Operating Officer. “Through their hard work and commitment to patients, our team has shown that Freeman is ready and able to provide the best possible healthcare to the people of our community at those times when quality patient care is most critical.” 

Robert A. Frist, Jr., HealthStream Chief Executive Officer, said, “We applaud the staff of Freeman Neosho Hospital for their high-level commitment to excellence in healthcare and are pleased to recognize their achievement though our presentation of an Excellence Through Insight award.”

Freeman Health System – Celebrating 90 Years
Locally owned, not-for-profit and nationally recognized, Freeman Health System includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital and Ozark Center – the area’s largest provider of behavioral health services – as well as two urgent care clinics, dozens of physician clinics and a variety of specialty services. In 2014, Freeman earned 90 individual awards for medical excellence and safety from CareChex®, a quality rating system that helps consumers evaluate healthcare providers. U.S. News & World Report ranked Freeman #1 Hospital in Southwest Missouri in 2014-15, and The Leapfrog Group gave Freeman the highest grade possible in the Fall 2014 Hospital Safety Score. With more than 300 physicians on staff representing more than 60 specialties, Freeman provides cancer care, heart and vascular care, neurology and neurosurgery, orthopaedics, children’s services and women’s services. Additionally, Freeman is the only Children’s Miracle Network Hospital in a 70-mile radius. For more information, visit or or follow Freeman President and Chief Executive Officer Paula Baker at #FreemanTurns90

About HealthStream
HealthStream (NASDAQ:HSTM) is dedicated to improving patient outcomes through the development of healthcare organizations’ greatest asset: their people. Our unified suite of solutions is contracted by, collectively, over 4.4 million healthcare employees in the U.S. for workforce development, training & learning management, talent management, credentialing, privileging, provider enrollment, performance assessment, and managing simulation-based education programs. Our research solutions provide valuable insight to healthcare providers to meet HCAHPS requirements, improve the patient experience, engage their workforce and enhance physician alignment. Based in Nashville, Tennessee, HealthStream has additional offices in San Diego, California, Laurel, Maryland, Brentwood, Tennessee, Pensacola, Florida, and Jericho, New York. For more information, please call 1-800-933-9293