Patient Rights

A patient has the right:

  • To participate in the development and implementation of his/her plan of care;
  • Or for his/her representative (as allowed under state law) to make informed decisions regarding his/her care. The patient’s rights include being informed of his/her health status, being involved in care planning and treatment, and being able to request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate.
  • To formulate advance directives and have hospital staff and practitioners who provide care in the hospital comply with these directives.
  • To have a family member or representative of his/her choice and his/her own physician notified promptly of his/her admission to the hospital.
  • To choose who may visit him/her during his/her inpatient stay, regardless of whether the visitor is a family member, a spouse, a domestic partner (including same-sex domestic partner), or other type of visitor, as well as the right to withdraw such consent to visitation at any time, and the right for a “support person” to be identified who, for incapacitated persons can make the visitation decisions given to patients.
  • To personal privacy.
  • To receive care in a safe setting.
  • To be free from all forms of abuse or harassment.
  • To the confidentiality of his/her clinical records.
  • To access information contained in his/her clinical records within a reasonable time frame. The hospital must not frustrate the legitimate efforts of individuals to gain access to their own medical records and must actively seek to meet these requests as quickly as its record keeping system permits.
  • To be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff.
  • To be fully informed of and to consent or refuse to participate in any unusual, experimental, or research project without compromising his/her access to services.
  • To know the professional status of any person providing his/her care or services.
  • To know the reasons for any proposed change in the professional staff responsible for his/her care.
  • To know the reasons for his/her transfer either within or outside the hospital.
  • To know the relationship(s) of the hospital to other persons or organizations participating in the provision of his/her care.
  • To access to the cost, itemized when possible, of services rendered within a reasonable period of time.
  • To be informed of the source of the hospital’s reimbursement for his/her services, and of any limitations which may be placed upon his/her care.
  • To be informed of the right to have pain treated as effectively as possible.
  • To request, or have representative request, a discharge planning evaluation.

The patient’s family has the right of informed consent of donation of organs and tissues.

If you have any questions regarding these rights or safety issues, concerns about a possible rights violation, or a complaint about your care, please ask to speak with the nurse manager of the unit where you are a patient, or contact Patient Relations at 417.347.4940. You may also address a concern by contacting the State of Missouri Department of Health and Senior Services Bureau of Health Services Regulation (573.751.6303 or 800.392.0210).

For security purposes, certain areas of this facility may be under video surveillance and may be temporarily recorded. Security camera placement has been made with sensitivity to a patient’s right to personal privacy.

As a patient, you have the responsibility:

To provide information

  • Provide accurate and complete information concerning your current health status, complaints, past medical history, and all other matters that may affect medical treatment.
  • Communicate to your physician or healthcare provider whether or not you understand the course of your medical treatment and what is expected of you.
  • Inform your healthcare provider if you do not wish to be photographed for educational purposes or medical documentation, unless required by law.

To participate in treatment

  • Follow the treatment plan established by your physician, including instructions from nurses and other healthcare professionals as they carry out the physician's orders.
  • Take responsibility for your actions and the consequences, should you refuse treatment, not follow physician's orders, or leave the hospital against the advice of your physician.
  • Inform your physician and healthcare provider if you wish to change your advance medical directive.

To follow the rules

  • Be considerate of the rights of other patients and hospital personnel.
  • Be respectful of hospital property.
  • Follow hospital policies and procedures:
    • Tobacco use of any type strictly prohibited on all Freeman Health System properties; nicotine replacement options offered for all admitted patients.
    • Mandatory check by hospital maintenance personnel of all personal electrical appliances (hair dryer, electric razor, etc.) before use in the hospital.

Other responsibilities

Patients should ensure the fulfillment financial obligations related to hospital care within a reasonable period of time and take personal responsibility for arrangement, payment, and liability of any private duty care.

Nondiscrimination policy

Discrimination in provision of services is prohibited by law. The Missouri Department of Social Services and Freeman provide services on a nondiscriminatory basis. If you believe that you have been discriminated against because of your race, color, sex, religion, national origin, age, disability, or veteran status you may file a complaint directly with this facility, with the Department of Health and Human Services (800.368.1019), or with the Department of Social Services Office of Civil Rights (PO Box 1527, Jefferson City, MO 65102, 800.776.8014).

Contact us with your concerns

If you have any questions regarding these rights or safety issues, concerns about a possible rights violation, or a complaint about your care, please ask to speak with the nurse manager of the unit where you are a patient, or contact Patient Relations at 417.347.4940. You may also address a concern
by contacting the State of Missouri Department of Health and Senior Services Bureau of Health Services Regulation (573.751.6303 or 800.392.0210).