Meeting international standards of quality
In December 2000, Freeman Health System became the first healthcare system in Missouri and the sixth in the nation to earn ISO (International Organization for Standardization) 9002 registration, the most widely recognized mark of quality in the business world today. Subsequently, Freeman earned ISO 9001:2000 registration in 2003 and ISO 9001:2008 registration in 2009.
ISO registration is a rigorous process by which Freeman improves and monitors the delivery of patient care, continually measures quality, and places the highest priority on eliminating medical errors. In simple terms, this means that Freeman follows measurable standards of saying what it plans to do and doing what it said it would do.
The ISO process supports consistency and continuity organization-wide in the delivery and documentation of patient care. It also creates a foundation for continuing improvement through quarterly internal audits and annual independent audits, which are required for maintaining registration.
ISO is an international agency that develops and publishes voluntary standards covering almost the entire range of technology. The ISO 9001:2008 family of standards pertains specifically to service and manufacturing industries and represents an international consensus of good management practices. Learn more about ISO 9001:2000.
Freeman Health System is also accredited by the Healthcare Facilities Accreditation Program. The program is recognized nationally by the federal government, state governments, insurance carriers, and managed care organizations.