Additional Information

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Certified by the Missouri Department of Health and Senior Services as a Level II Trauma Center, the Dr. Robert & Dorothy Willcoxon Emergency/Trauma Center at Freeman Hospital West provides comprehensive emergency medical care 24 hours a day. Freeman West is the only Level II Trauma Center in the area. Whether it’s a minor emergency or life-threatening trauma, our board-certified, residency-trained physicians deliver the highest level of care to patients in the Four States, treating more than 45,000 patients each year in our 41-bed facility.

emergency services emergency waiting room

After you check in
After you check in at the reception desk, a nurse will ask you about your symptoms and medical history to determine the severity of your medical condition. This process, called triage, helps determine which patients to treat first. Patients are treated according to the seriousness of their condition, not their arrival time. Depending on your condition, we may:

  • Immediately take you to an exam room where a doctor will examine you and plan your care.
  • Escort you to the lab for tests or X-rays.
  • Ask you to take a seat in the waiting room until a physician or exam room becomes available. If your condition worsens or you feel you've had an unusually long wait, please talk with someone at the reception desk.

Emergency Room (ER) pagers
We continue to seek ways to improve patient satisfaction. Pagers, now offered to each patient visiting our ER, make each visit more comfortable. Patients are empowered to move freely around our hospital, get something to eat from our cafeteria or vending machines, and browse Freeman Gift Gallery.

After treatment
After treatment, we will either admit you to Freeman hospital, transfer you to another facility, or dismiss you. If you are dismissed, we will give you written discharge instructions to explain your aftercare. Depending on your condition, you may wish to have a family member or friend review the discharge information.

SANE program
Freeman doctors and nurses offer free forensic exams and compassionate care to adult female and male sexual assault victims through the Sexual Assault Nurse Examiner (SANE) program at Freeman West Emergency Room.

Freeman Emergency Room
1102 West 32nd Street
Joplin, Missouri

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